Overview: The following doc provides details on how to submit evidence for a counter dispute claim

Process:

• Login to Stripe
• Click on Payments
• Click on Disputes (this will pull up a list of disputes that need a response

• Click on counter dispute

• select “the cardholder received the product or service
• input the description: I Done This is a simple collaboration tool for teams and personal users that turns the information you log into reports without extra work. The application is available through the website and through an email-based system motivating users to track their accomplishments and to-do lists as an alternative to using paper lists.
• select “digital product or service”
• Click next

• send an email to the customer email using the email [email protected]

  • Use the following message:

    • Subject: I Done This Billing
    • Hi [first_name],
    • We received a dispute by your credit card provider regarding your I Done This subscription. After looking back at any interactions with you we never received instructions to cancel your account. If you believe you had contacted us to cancel before, please forward any messaging that might have taken place so we can review.

    This email is to inform you that considering the current dispute we will no longer charge you unless you wish to keep your I Done This account.

• Take a screenshot of this message (this will be used as “customer communication”). It should look like the following

  

• Go into Stripe and look up their account , click on the most recent invoice. Click on the download invoice PDF, this document will be used for the RECEIPT evidence.

• It should look like the following

  Receipt-2050-1513.pdf

• Go into intercom, search up their name, take a screenshot of their profile. This will be submitted as SERVICE DOCUMENTATION